International Shipping

OX29 Bat Doctor ships many products, including stock and custom handmade cricket bats, to customers outside the United Kingdom. International delivery is subject to the destination, the products ordered and courier availability. Some bulky or restricted items may not be suitable for overseas delivery.

If your destination or preferred product is not available at checkout, please email ox29batdoctor@gmail.com before ordering and we will advise whether delivery can be arranged.

Shipping Prices and Multiple-Bat Orders

International shipping prices shown at checkout for cricket bats are generally calculated for a shipment containing one bat.

Orders containing multiple bats or a combination of large items may require a larger or heavier parcel and therefore a different shipping charge. If the checkout price does not cover the required service, we will contact you with an updated quote before dispatch or commencing work on a made-to-order bat.

We will not charge the difference without your agreement. You may accept the additional charge, ask us whether the order can be amended, or decline the revised quote. If we cannot fulfil your order at the price already agreed and you do not wish to proceed, we will cancel it and refund the amount paid.

For a confirmed shipping quote before ordering multiple bats, please contact us by email.

Couriers, Dispatch and Tracking

We generally use DPD for cricket bats and larger parcels, subject to the international destination and available services. Smaller items may be sent using Royal Mail or another suitable tracked service. We will confirm the shipping method where a quotation is required.

We aim to dispatch in-stock items promptly once payment and shipping arrangements are confirmed. Custom handmade bats and other services have separate preparation times; any quoted production or preparation period is in addition to transit time.

Tracking details will be supplied where the service provides them. Delivery estimates are not guaranteed and may be affected by customs processing, local delivery networks and circumstances outside our reasonable control. Your legal rights in relation to delivery are not affected.

Customer-Arranged Shipping

If you would prefer to arrange an independent courier or freight forwarder, please contact us before placing your order. We can discuss collection arrangements and provide reasonable export documentation, such as a commercial invoice where required.

You are responsible for arranging and paying for your independently chosen courier, insurance and any customs brokerage. Where you independently commission a carrier that we have not offered as a delivery option, responsibility for the goods may pass to you when they are handed to that carrier, as provided by applicable law. This does not remove your rights if the goods were faulty or otherwise did not conform to the contract when handed over.

Import Duties, Taxes and Customs

For deliveries outside the UK, the destination country may charge import duties, VAT or sales taxes, clearance fees and other customs charges. Unless we expressly confirm that these are included in your order, they are payable by the recipient and are not included in our product or shipping prices.

Customs rules and charges vary by country. Please check the requirements for your destination before ordering. You are responsible for supplying accurate recipient and customs information when requested.

If a parcel is refused or cannot be delivered because applicable import charges have not been paid, please contact us. We will explain the available options and any reasonable, evidenced costs incurred, and handle any refund in accordance with the contract and applicable consumer law. We will not make deductions that the law does not permit.

Delivery Addresses and Delays

Please check that your delivery address, postcode, telephone number and contact details are correct before completing checkout. If you notice an error, contact us as soon as possible.

We will help investigate delayed or missing parcels sent using our arranged delivery services. Please let us know promptly if a delivery appears to have gone missing or arrives damaged.

International Returns and Cancellations

Our Shipping, Returns & Exchanges Policy explains eligibility for cancellation, returns and refunds, including the distinction between stock bats and genuinely custom-made bats.

For eligible change-of-mind returns, customers generally arrange and pay for return shipping. Where a cancellation right applies, refunds of the original standard outbound delivery charge will be made where required by law. Additional express or premium delivery charges may not be refundable.

If goods are faulty, damaged or not as described, we will deal with the issue under the consumer rights applicable to your order, including reasonable return costs where we are legally responsible for them. We do not impose a blanket rule that international customers must pay return postage for faulty goods.

Please email us before sending a return so we can provide instructions and help avoid unnecessary customs charges or delays. This request does not restrict any legal cancellation rights.

Questions or Shipping Quotes

For international delivery enquiries, multi-bat orders or customer-arranged courier collections, email ox29batdoctor@gmail.com.

OX29 Bat Doctor
29 Witney Road
Eynsham, Witney
Oxfordshire, OX29 4PH
United Kingdom