Shipping & Returns
For information about shipping and transit for repaired bats, please see our Shipping & Transit Policy for Repaired Bats.
Below you'll find information about shipping, returns and exchanges for products purchased through the OX29 Bat Doctor website.
UK Shipping
We use Royal Mail for most smaller orders, while larger items such as cricket bats are sent using DPD.
Larger items sent with DPD are usually collected from us at around 2pm each working day.
Express Delivery
We aim to dispatch orders placed before 11am, Monday to Friday, on the same working day.
Express delivery is normally the next working day, although we recommend allowing 2–3 working days during particularly busy periods.
Orders placed after our daily dispatch cut-off will usually be sent the following working day. Please bear in mind that orders placed on a Friday may not arrive until Monday or later, depending on the delivery service selected.
Delivery Information
Please double-check your delivery address when placing an order.
If a parcel is returned to us because an incorrect or incomplete address was provided, or because delivery was refused, we'll get in touch once it arrives back with us to arrange redelivery. Additional postage charges may apply.
Incorrect delivery information can cause delays, so please contact us as soon as possible if you notice a mistake. This doesn't affect your statutory rights if an order is lost, damaged or not delivered.
Returns & Exchanges
We hope you're happy with your order, but if something isn't right, please get in touch and we'll do our best to help.
Returning an Item
For most products purchased through our website, you have 14 days from the day after delivery to let us know if you'd like to cancel your order and return an item.
Once you've notified us, you have a further 14 days to send the item back.
You're welcome to inspect your purchase as you would in a shop, but please avoid using it if you're considering returning it. If an item has been handled beyond what's reasonably necessary to inspect it, we may make a deduction from your refund to reflect any loss in value.
Some products, including genuinely custom-made items, are exempt from change-of-mind cancellation rights. Please see the cricket bat returns section below.
Cricket Bat Returns
Stock cricket bats purchased through our website are covered by the standard 14-day cancellation period.
You're welcome to inspect your bat when it arrives, but please don't use it if you're considering returning it. If a bat has been used, knocked in further or otherwise handled beyond what's reasonably necessary to inspect it, we may make a deduction from the refund to reflect any loss in value.
Knocking-In Services
Knocking-in is available as an optional paid extra on our stock cricket bats.
As this is a service we carry out before sending your bat, the knocking-in charge is non-refundable once the work has been completed, provided you've expressly agreed for us to start the service during the cancellation period and acknowledged that your right to cancel the completed service will be lost.
You can still cancel and return the stock bat itself under our standard returns policy. Any refund for the knocking-in service will be handled separately, in line with your statutory rights.
Custom Handmade Bats
Our custom handmade cricket bats are made to your individual specifications, with knocking-in included at no additional charge.
As these bats are made specifically for you, they cannot normally be returned or refunded simply because you've changed your mind.
This doesn't affect your statutory rights if there's a fault with the bat or it doesn't match the agreed specifications.
How to Return an Item
Before sending anything back, please email us at ox29batdoctor@gmail.com so we know to expect your return.
When returning an item, please include a note with:
- Your full name
- Your order number
- Whether you'd like a refund or exchange
Returns should be sent to:
OX29 Bat Doctor29 Witney Road
Eynsham, Witney
OX29 4PH
United Kingdom
Return Postage & Refunds
For change-of-mind returns, customers are responsible for arranging and paying for return postage, unless we've agreed otherwise.
Where required by law, we'll also refund the original standard delivery charge. If you selected a more expensive delivery option, any additional cost above our standard delivery charge won't be refunded.
Once we've received your return, or you've provided evidence that it has been sent back, we'll aim to process your refund within 5 working days, and no later than the applicable legal deadline.
Refunds will normally be made to the original payment method.
If there's an issue with the condition of a returned item, we'll get in touch to discuss it before taking any further action.
Faulty or Incorrect Items
If your order arrives damaged, faulty or isn't what you ordered, please get in touch with us as soon as possible so we can put things right.
We'll handle these situations in line with your statutory consumer rights, including covering reasonable return postage where we're required to do so.
Your statutory rights are not affected by the change-of-mind returns conditions above.
Model Cancellation Form
If you'd like to cancel an eligible order, you can simply email us at ox29batdoctor@gmail.com.
Alternatively, you can use the form below. You don't have to use this form, but please include enough information for us to identify your order.
Complete and send this form only if you wish to cancel your order.
To:
OX29 Bat Doctor
29 Witney Road
Eynsham, Witney
OX29 4PH
United Kingdom
Email: ox29batdoctor@gmail.com
I hereby give notice that I cancel my contract for the sale of the following goods or supply of the following service:
Goods or services: ____________________
Order number: ____________________
Ordered on / Received on: ____________________
Customer name: ____________________
Customer address: ____________________
Date: ____________________
Signature (only if this form is submitted on paper): ____________________
International Shipping
We ship many of our products worldwide, including our handmade cricket bats.
International shipping is available for most items, although some larger products, such as duffle bags, may not have an international delivery option available directly through the website.
If you'd like to order something for delivery outside the UK and can't see a suitable shipping option at checkout, please email ox29batdoctor@gmail.com with the items you're interested in and your delivery country. We'll be happy to look into the options and provide a quote.
International shipping costs vary depending on the size of the parcel and its destination. If any additional shipping charges are required, we'll confirm these with you before proceeding.
Please note that any import duties, customs charges or local taxes are the responsibility of the customer.
Delivery times can vary depending on the destination, local courier services and customs clearance. We'll provide an estimated delivery timeframe wherever possible.
International Returns
If you're returning an item from outside the UK because you've changed your mind, you'll be responsible for arranging and paying for the return postage, unless we've agreed otherwise.
Where a refund is due, original delivery charges will be refunded where required by applicable law. Additional charges for premium shipping services may not be refundable.
Please contact us before sending anything back so we can discuss the return and make sure everything is handled correctly.
Nothing in this policy affects any mandatory consumer rights that apply to your order.