At OX29, we stand behind the quality and craftsmanship of all of our products and creations. If your gear has a material or craftsmanship fault, we want to make it right to ensure that you have had a good experience shopping with OX29 Bat Doctor.
You can return your order up to 14 days after your purchase, and contact must be made within 7 days after purchase.
CRICKET BAT WARRANTY
We offer a 3 month warranty on the blade and handles for any damage incurred during normal use (no ‘hard centre’ or ‘concrete’ cricket balls and no substantial bowling machine use).
Damaged bats will be repaired or replaced if it has suffered damage believed not to be the fault of the customer. All bats will be assessed and a decision regarding repair or replacement will be made at our discretion.
Causes of damage not covered by warranty:
• Excessive bowling machine use
• Moisture damage in toe/blade
• Mis-hitting & mistiming shots
• Dry/heat damage
• Insufficient preparation
• Cheap & hard balls
• Severe edging
• Severe wear & tear
Conditions of Warranty:
Slight damage (face cracks or slight dents) to bats is normal, as English Willow is a naturally soft product. However, damage can be decreased by correct and thorough preparation along with correct usage and constant maintenance. Fortunately, it is very rare that a cricket bat cannot be repaired for further use.
Warranty will be voided if any of the below conditions are breached:
1. Excessive bowling machine use
The balls used in these machines can readily damage bats and break handles even at moderate speed due to the hardness of the ball. I recommend that you save an old bat for this practise, and at a very least, have an anti-scuff sheet and edge protection on your bat when using it on a bowling machine. The balls tend to open up the fibres of the willow, thus making it more susceptible to damage. Heavy use will void the warranty.
2. Water damage
This is where the toe of the bat swells up from tapping on wet pitches and AstroTurf mats. The use of a toe guard or product like ShoeGoo can help prevent this, along with sufficient oiling of the toe itself. Water damage can lead to further damage such as splits and dints. While this damage can be repaired at a cost, it be cannot guaranteed that the repair will last a long period of time due to the nature of the toe of the cricket bat.
3. Mistimed shots
Leading edges or jamming down on a ‘yorker’ with force can cause damage to the toe, edges, handle and shoulders of your bat. Avoid using low-quality balls, and if you are going to try to hit the ball out of the park, make sure it is out of the middle! Damage caused by repeated misuse of your bat will result in the warranty being void. Timber is a natural product and it is not indestructible, so if you hit the wicket or jam down on a ‘yorker’ I cannot cover this.
4. Extreme heat/dry damage
If the bat is left in somewhere where very high or low temperatures can occur (e.g. car boot, or garden shed) it can dry out, become brittle and be more prone to cracks along the edges and toe. Oiling before and during the cricket season will help prevent this. Storing your bat in a cool but dry place will help keep the moisture level within the willow consistent. Cricket bats showing extreme heat/dry damage will not be covered by the warranty.
5. Worn Out (Severe wear & tear)
If the bat shows signs of severe wear and tear, it will not be covered by the warranty. Cricket bats are beautiful products, and it is clear when they have been mistreated.
6. Bat Sharing.
Bats that are purchased for club bags, or are to be used by multiple people, voids the warranty. I was taught by my mentor as a very young child, never to share your bat. Some call it sod’s law, some call it deserved, that damage will take place to your cricket bat while it’s in the hands of somebody else. It is the owner’s responsibility to take care of that bat in terms of it’s knocking in, it’s oiling, and it’s running maintenance. These key factors cannot be fully taken care of, if the bat is being passed around.
7. Sticker Removal.
Bats that have been sold by OX29 Bat Doctor, but have had the OX29 branding removed, will be void from any warranty claims. We need to be sure that bats that are coming back into us, were originally sold / produced by us. If the stickers have been removed, then we cannot be 100% sure that this was the case, and therefore we shall not accommodate any warranty claims under these circumstances.
Receipt for proof of purchase must be presented when making a claim under warranty.
All protective equipment comes with a 6 month fair wear & tear warranty. Providing that the equipment has been well maintained and looked after, fault will be honoured with full credit or replacement when proof of purchase is provided. Anything considered not fair wear & tear, where the item has received substantial due to misuse, or from damage that is not related to the game of cricket, will not be covered.
Please be aware that cricket equipment is made out of materials that can be prone to some wear and tear during use. It is to be expected that the visual appearance of your product will deteriorate with use as a result of the nature of the game, and this is to be considered fair wear and tear.
Warranty only covers damage which prevents the item from being used to its full capability and does not cover normal wear and tear, superficial or aesthetic damage. For example, a worn-out palm on a pair of batting gloves may not be covered if it has had plenty of use.
Receipt for proof of purchase must be presented to make a warranty claim.