Warranty & Aftercare Policy
Last updated: 14 October 2026
We take pride in our cricket bats, equipment and workmanship. This page explains our additional warranties, what constitutes normal wear or accidental damage, and how we handle concerns. Please contact us if something is wrong: we will consider the circumstances fairly.
1. Your statutory rights
Our warranties are offered in addition to, and do not replace or limit, your rights under the Consumer Rights Act 2015 and other applicable consumer law. Goods must be of satisfactory quality, fit for purpose and as described, taking account of matters such as their price, age, condition and any defects clearly disclosed before purchase. Services must be carried out with reasonable care and skill.
Legal remedies for faulty goods may include a refund, repair, replacement or price reduction, depending on the circumstances and when the fault is reported. A fault appearing within the first six months after delivery is generally presumed to have been present at delivery unless we can establish otherwise or that presumption is incompatible with the goods or the nature of the fault. Legal rights may continue after our voluntary warranty period ends.
Cricket bats are made from natural willow and can develop surface cracks, dents and other signs of use without having a manufacturing defect. We assess each concern on its facts, including photographs, the bat's condition and its use and care.
2. OX29 handmade cricket bat warranty
We provide an additional six-month manufacturing warranty from the date of purchase on new OX29 handmade cricket bats. This covers defects in materials or workmanship affecting the blade or handle, such as a manufacturing-related structural failure, handle fault or defective bonding.
Where a claim qualifies under this additional warranty, we will assess the bat and offer an appropriate remedy, which may be a repair or replacement. This voluntary warranty does not restrict any remedy available under consumer law.
Damage normally outside the additional manufacturing warranty
- Normal playing wear, surface cracking, dents and impact marks that do not result from a manufacturing defect.
- Damage caused by mistimed shots, edge or toe impacts, misuse or use with unsuitable balls.
- Damage caused by bowling machines, including hard or synthetic balls, where that use caused the issue.
- Water damage, excessive heat, extreme dryness, unsuitable storage or inadequate maintenance where these caused the damage.
- Damage caused by alterations, sticker removal, rebranding, DIY work or third-party repairs.
- Damage caused by unusually heavy use or sharing between players, where that use caused the problem.
None of these activities automatically removes your statutory rights or invalidates a claim for an unrelated manufacturing defect. We will consider whether the activity actually caused or contributed to the reported problem.
3. Used, refurbished, discounted and other-brand bats
Used, refurbished, blemished, defect-grade and Indian-made or other-brand bats may have different additional voluntary warranty arrangements. Unless a product listing expressly offers an OX29 warranty, the six-month OX29 handmade bat warranty above does not apply to those products.
This does not mean they are sold without statutory rights. We will describe known defects, previous use and relevant condition issues in the listing. Customers cannot claim that a specific defect clearly disclosed before purchase makes the goods unsatisfactory, but their other legal rights remain in place. A bat's country of manufacture does not remove those rights.
4. Knocking-in services
Knocking-in is a preparation service intended to help ready a bat for play; it cannot prevent all cracking or damage and is not a guarantee against future breakage.
For an optional paid knocking-in service ordered with a stock bat, we will obtain the customer's express request to begin work during the statutory cancellation period and acknowledgement that the right to cancel the service is lost once it has been fully performed. If cancellation occurs after work has begun but before completion, a proportionate charge may apply where legally permitted and the required consent and information have been provided. This is separate from any right to cancel the stock bat itself.
Where knocking-in is included at no additional charge with a genuinely made-to-specification custom bat, the custom bat's cancellation position is explained in our Shipping, Returns & Exchanges Policy. Nothing here limits rights where a service has not been carried out with reasonable care and skill.
5. Cricket bat repair work
We do not offer a fixed-duration voluntary warranty on bat repairs because the underlying wood may already be weakened and durability depends on the original damage and subsequent use. We will explain significant limitations where reasonably possible before carrying out work.
Nevertheless, all repair work must be performed with reasonable care and skill, and your statutory rights apply. If you believe our workmanship is faulty, please contact us with details and photographs so we can assess it and arrange an appropriate remedy where required. A new crack or failure elsewhere on an already damaged bat does not necessarily mean the repair was defective.
6. Protective equipment and accessories
We offer an additional six-month warranty against manufacturing faults on new protective equipment supplied by OX29 Bat Doctor. This does not cover normal wear from play, such as worn glove palms, cosmetic marks or damage caused by misuse or poor care.
Claims are assessed on the nature of the fault, the product's age, use and condition. Any remedy under this voluntary warranty is in addition to your statutory rights, which are not limited to six months.
7. Converted and pre-spiked trainers
For trainers converted or pre-spiked by OX29 Bat Doctor, we offer an additional three-month warranty on the spike sole fitting work, including sole lifting or fitting defects caused by our workmanship. The warranty runs from the date of purchase or completion of the conversion, as applicable.
Our converted trainers are primarily intended for batting and fielding. Sole damage caused by bowling foot drag, scraping, excessive abrasion, misuse or ordinary wear is not covered by this additional fitting warranty. Damage to uppers or other parts unrelated to our conversion is not covered by the additional sole-fitting warranty.
Where we supply the complete pair of trainers, statutory rights relating to the whole product still apply. Where customers supply their own trainers for conversion, statutory rights apply to the conversion service. We will assess whether any problem was caused by our work or by use or an unrelated issue.
8. How to raise a concern or make a claim
Email ox29batdoctor@gmail.com with your order number or proof of purchase, a description of the problem, and clear photographs showing the issue and the whole item. Please include your name and contact details.
We may need to inspect the complete bat or product before reaching a conclusion. Please contact us before posting anything so we can explain the next steps and the appropriate return arrangements. We cannot always make a final assessment from photographs or a detached component alone.
Where goods do not conform to the contract and a return is required as part of a statutory remedy, we will bear the reasonable necessary return costs as required by law. For a voluntary warranty claim not covered by statutory rights, we will explain any applicable postage arrangements in advance. We will not automatically charge customers return postage for a valid statutory fault claim.
Contact: OX29 Bat Doctor (Samuel Cross, sole trader)
Email: ox29batdoctor@gmail.com
Correspondence address: 29 Witney Road, Eynsham, Witney, Oxfordshire, OX29 4PH, United Kingdom.
For cancellations, change-of-mind returns, delivery and shipping arrangements, please also see our Shipping, Returns & Exchanges Policy and Terms & Conditions.