Shipping & Returns

For our Shipping & Transit Policy for repaired bats, please click here.

At OX29 Bat Doctor, we pride ourselves on exceptional craftsmanship and efficient service. Below is everything you need to know about shipping and returns for new product orders placed via our website.

Domestic Shipping (UK)

  • Standard Shipping Partner: Royal Mail
  • Large / Heavy Items (e.g., cricket bats): Parcelforce

Express Orders

  • Orders placed before 11:00am (Monday–Friday) are typically dispatched the same working day.
  • Express delivery is usually within 1 working day, but please allow 2–3 working days during busy periods or for orders placed after 11:00am on Fridays (next delivery day may be Monday).

Important Notes

  • If an item is returned to us due to an incorrect or incomplete address or is refused upon delivery, it will be resent once back in our possession. Additional postage charges will apply.
  • We are not responsible for delivery delays or issues caused by incorrect details provided by the customer.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If there’s an issue, please contact us promptly.

Return Eligibility

  • Notify us within 7 days of receiving your item to initiate a return.
  • Items must be returned within 14 days of receipt.
  • Products must be unused, undamaged, and in the same condition as when dispatched.
  • Used or damaged items cannot be accepted for return or exchange.

Return Process

  1. Email ox29batdoctor@gmail.com to notify us of your return.
  2. Include a note in your return parcel with:
    • Full Name
    • Order Number
    • Request (Refund or Exchange)
  3. Send your return to:
OX29 Bat Doctor
29 Witney Road
Eynsham, Witney
OX29 4PH
United Kingdom

Return Shipping Info

  • Return shipping costs are the customer’s responsibility.
  • Shipping fees are non-refundable.
  • Refunds are processed within 5 working days of receiving your return (with all details included).
  • If your return does not meet the eligibility criteria, we’ll contact you to discuss the next steps.

International Shipping

We ship many of our products — including custom handmade bats — worldwide.

Please Note

  • Some items (e.g., duffle bags) may not be available for international shipping directly via our website.
  • For a quote, email ox29batdoctor@gmail.com with your item(s) and delivery destination.
  • Import duties and customs fees are the customer’s responsibility.
  • Delivery times vary depending on customs clearance and local courier services — we’ll provide an estimated timeframe when quoting.
  • Shipping costs vary by destination and may need to be adjusted. We’ll confirm any changes before processing your order.

International Returns

  • Customers are responsible for all return shipping costs. If a refund is approved, the original shipping cost will be deducted from the refund amount.